3. Product and Service Inquiry
Q1. What kind of businesses can your POS Software cater?
Our POS Software can cater the needs of Groceries, Minimart, Convenience Store, Bike Shop, Supermarket, Computer & Gadget Store, and other kinds of business involving retail and wholesale selling;
As well as for Fine-dining Restaurant, Quick Service Restaurant, Milk Tea Shop, Hospitality Management, Wellness, Food Stall, Spa, Pet Shop, KTV, Basic Hotel, Kiosk-Type, Bookstore, Resto-bar, Pastry Shop, Coffee Shop, Korean Restaurant, Laundry Shop, and other services-related businesses.
Q2. What are the computer specifications required by the software?
Our software requires a Windows Operating System-based unit (Computer, Laptop, Tablet, Kiosk), at least 2GB RAM, and at least INTEL CORE DUO or higher processor.
Q3. Do you have Customer Support?
Yes, you may contact our customer service via info@posnuc.com.
Our Technical Support Team is available from Monday to Friday, 09:00 to 18:00, Time zone: GMT+8.
Q4. How do we install your POS Software?
You can send an email to info@posnuc.com so our Technical Support Team can send you the guides on how to install the POS software to your device (Computer, Laptop, Tablet, Kiosk).
Q5. What should we do if we encounter problems and concerns with the POS software?
You may check our “Common Troubleshooting” article in our website first for the solution to your problem. Otherwise, you may send an email to info@posnuc.com regarding your concern.
Q6. I cannot access the “Common Troubleshooting” article in your website. What should I do?
The “Common Troubleshooting” article is password-protected and is only exclusive for our customers. To have an access, kindly login to our website using the account that we will provide via email upon purchase our product.
Q7. Does your software have warranty?
Yes, we have a 1-Year warranty for our customer service support . For more details, you may contact us via email at info@posnuc.com
Q8. Is the POS Software transferrable once my hardware is no longer functioning?
1. The LITE and STANDARD versions of the software are non-transferrable, once the hardware is no longer usable, the user should buy a new license for a new device.
2. The PRO version is transferrable to another unit if the previous POS hardware is no longer functioning. Our Technical Support Team will assist you in retrieving the backup from the old device, software installation, and database restoration to the new device.
Q9. What should I do if I would like to refund, change, return, or cancel the POS Software license that I bought?
We suggest you to contact info@posnuc.com so that you may discuss about the details of your concern.