2. Support Policy

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A. Support for LITE and STANDARD Version

The LITE and STANDARD Versions of the software can only avail the e-mail support, whereas the Technical Support Team will only send the step-by-step guides thru e-mail to assist the client’s concerns.

B. Support for PRO Version

The PRO Version of the software can avail the e-mail, chat, and remote support; whereas the Technical Support Team will reply via live chats, e-mail, and can even offer to remote access the client’s unit to the to address the client’s concerns. 

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